01
Assessment
An in-depth business and user requirements analysis to understand current practice, identify where the existing process falls short, and record what the business and its users actually need. Closed with a key findings report.
The research habit
We study the trade before we write the software.
Product research is the key strength of the organisation. Our R&D team studies a business segment, analyses its requirements, checks market feasibility, and then develops a specialised product that makes the working life of that trade measurably easier.
The proof of the method is where it has worked. We have completely automated root-level trades that nobody expected to computerise — the fruit and vegetable market, milk dairies, dry cleaners — and the same approach now covers more than a hundred business cultures.
Combining deep technical competence with industry experience, we work as a digital engineering and enterprise modernisation partner: robust, extensible solutions with room left for continuous enhancement.
From segment to system
Vision & mission
Vision
To earn the lifetime loyalty of our customers by consistently delivering the highest quality software services, offering excellent value to their business.
Mission
To enable businesses to leverage the power of digital innovation — by envisioning and building software products, services and experiences which drive growth, differentiation and real economic value.
We are not different.
We lead by creating a difference.
How we work
An integrated, agile method — and a lot of listening.
Every industry is unique and every company has a different vision and culture. Listening is therefore an essential part of our planning process, and each phase closes with something the client can read and approve.
Quality policy
Six commitments we hold ourselves to.
Our published quality policy is reviewed continuously so it stays relevant to changing customer needs.
Meet the customer’s needs
Fully identify and conform to the needs of our customers, improving customer satisfaction.
Review before it becomes an error
Monitor and review our service provision and processes, identifying potential errors and implementing the actions needed to eliminate them.
Honesty and integrity
Maintain our reputation for honesty and integrity, and ensure it is reflected throughout the organisation.
A standard of excellence
Achieve and maintain a standard of excellence in the operation of our business.
Continuous appraisal
Continuously appraise the business so that the quality of service fully and consistently meets customer expectations and all current and impending legislative requirements.
Keep the policy honest
Continually monitor and review the quality policy itself, so it remains relevant and effective as customer needs change.
Values & culture
In software, creativity and ideas are the key factors to success.
So we designed the organisation around them: flat, supportive, and comfortable with disagreement and risk when they lead to a better answer.